Ah Cranky man

What a day. I just got off the phone with a very cranky man who seems to believe a reference librarian is the same thing as a computer engineer. He was quite upset when I wasn’t able to “system reboot” his computer over the phone for him. I honestly didn’t know how to help him and he kept getting more and more hostile saying that he needed to speak to someone that knew what they were talking about. I tried to explain to him that there wasn’t anybody here to help him and suggested he try calling someplace like Clientale Logic tomorrow but he wouldn’t here of it. He kept repeating all the error messages he was getting on his screen which could have just as easily been written in Aramaic as far as I was concerned. My apologies didn’t seem to satisfy him and he hung up quite miffed. Ahh me (sigh)